Dynamic 365 Customer Service

Exceed customer expectations by delivering exceptional service on any channel.

Capabilities

Enable your agents to do their best work with an all-in-one, multisession desktop experience, including profile histories and engagement transcripts.

Enable intelligent self-service

Provide answers in real time with AI-powered virtual assistants and chatbots.

Optimize service operations

Get precise insights into customer engagement center performance to track KPIs and find opportunities to enhance CSAT.

Meet customers where they are

Quickly set up phone systems for agents to assist customers on a scalable platform built, owned, and operated by Microsoft.

Show them you know them

Seamlessly manage customer requests from any channel while handling multiple sessions at the same time.

Turn service agents into super agents by enhancing their productivity with Copilot in Dynamics 365 Customer Service—now in limited preview.

Exceed expectations with a customer service solution that supports seamless experiences for both your customers and your employees.