Dynamics 365
Customer Service
capabilities

 

Exceed customer expectations by delivering exceptional service on any channel.

Capabilities

Customer service workspace window

 

Enable your agents to do their best work with an all-in-one, multisession desktop experience, including profile histories and engagement transcripts.

Self service chatbot

Provide answers in real time with AI-powered virtual assistants and chatbots.

Customer analytics

 

Get precise insights into customer engagement center performance to track KPIs and find opportunities to enhance CSAT.

Communication services

Quickly set up phone systems for agents to assist customers on a scalable platform built, owned, and operated by Microsoft.

360-degree view of customers

Seamlessly manage customer requests from any channel while handling multiple sessions at the same time.

Explore Dynamics 365 Customer Service

A worker is checking the goods

 

Empower agents with generative AI

Turn service agents into super agents by enhancing their productivity with Copilot in Dynamics 365 Customer Service—now in limited preview.

Read the blog

 

Transform support with Customer Service

Exceed expectations with a customer service solution that supports seamless experiences for both your customers and your employees.

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