Dynamics 365
Field Service capabilities

Deliver exceptional customer experiences.

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Capabilities

Engage with your customers

 

Meet customer expectations with on-time scheduling and technician location information.

Give technicians access to in-context help

 

Use Field Service to capture asset information through inspections, and get real-time remote expert support via Dynamics 365 Remote Assist and other mixed-reality tools.

Dispatch the right technician

 

Use AI-enabled scheduling recommendations and manual, semi-automated, or fully automated scheduling to choose the right technician at the right time.

Avoid service calls

 

Remotely detect and proactively resolve issues before customers are aware using Internet of Things (IoT) sensors.

 

What’s new in Field Service

 

Dynamics 365 Field Service demos

See how to turn your field service into a profit center using connected field service solutions.

 

Watch a demo

 

IDC names Microsoft as a Leader

Microsoft is positioned as a Leader in IDC MarketScape: Worldwide Manufacturing Field Service Management Applications 2021-2022 Vendor Assessment.

 

Read the excerpt