Dynamic 365 Field Service

Dynamics 365
Field Service capabilities

Deliver exceptional customer experiences.

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Capabilities

Personalize customer experiences

Engage with your customers
Provide post-engagement surveys
Offer self-service scheduling

Meet customer expectations with on-time scheduling and technician location information.

Increase worker productivity

Give technicians access to in-context help
Resolve cases faster with remote collaboration
Streamline tasks through a mobile-optimized experience
Enable technicians in the field
Enhance technician productivity

Give technicians access to in-context help

Use Field Service to capture asset information through inspections, and get real-time remote expert support via Dynamics 365 Remote Assist and other mixed-reality tools.

Optimize service operations

Dispatch the right technician
Better manage resource assignments
Automate scheduling
Optimize service and resources
Cost effectively assign work

Use AI-enabled scheduling recommendations and manual, semi-automated, or fully automated scheduling to choose the right technician at the right time.

Deliver proactive service

Avoid service calls
Transform your business
Get a 360-degree view of customer assets
Effectively manage asset history

Remotely detect and proactively resolve issues before customers are aware using Internet of Things (IoT) sensors.

What’s new in Field Service

Dynamics 365 Field Service demos

See how to turn your field service into a profit center using connected field service solutions.

Watch a demo

IDC names Microsoft as a Leader

Microsoft is positioned as a Leader in IDC MarketScape: Worldwide Manufacturing Field Service Management Applications 2021-2022 Vendor Assessment.

Read the excerpt